Here are some of the frequently asked questions we receive from our customers.

What types of items are NOT allowed in my storage unit?


Flammable or Combustible Items and Toxic Materials, 
Paint thinner, 
Chlorine bleach, 
Propane tanks, 
Compressed gas, 
Radioactive materials, 
Non-Operating - Unregistered - Uninsured Vehicles, 
Stolen Goods and Illegal Drugs, 
Ammunition, and Bombs, 
Flares, Perishables, 
Live Plants, 
Wet Items, 

Basically if it can blow up or kill someone it's best not to put it in a storage unit!

How do I make an online payment

The easiest and most efficient way to pay for your space is to do it here online. To make a payment online, you’ll first need to register an account using your email and create a password. You do this by clicking Make A Payment | Login in the upper right of your screen. In your account you will see where to setup the online payments. No Deposits, no Fees, pay your first month's rent and then it's prorated the second month, then just your monthly rent after that.

When may I move in?

If there is a storage space available that meets your specific storage needs, you can move in anytime.

Can I pay for my unit by check?

We prefer you pay online by credit card. That makes it easiest for you and easier for our office staff on the business operations end.  We do RARELY allow people to pay by check so YOU HAVE TO GET PRIOR APPROVAL and make arrangements with our office staff.  Just call us at (325) 386-0095 and we will do our best to accommodate you.  No Deposits, no Fees, just pay your first month's rent and then it's prorated the second month, then just your monthly rent after that.

How much notice must I give when I'm ready to move out?

Since our contracts are month to month, we require at least 10 days notice before you move out. 

When you are ready to take your stuff out of the storage unit make sure you check our company rules as you must give notice to us that you're vacating in order to avoid being charged for the next month. 

We also require that the units be broom swept clean upon leaving your unit. Failure to do say may result in forfeiture of your security deposit. 

What do I need to do when I move out of my storage unit?

When moving out of your unit, please take all items out of your unit and take any and all trash with you. Please leave the unit in broom-clean condition and remove your lock from the storage door with the door shut.

What document or documentation do you need for me to rent a unit?

We require a valid, non-expired government-issued photo ID (e.g. driver’s license, state ID, or passport).

Do you offer 24-hour access?

Yes, all of our units are accessible 24/7/365.

Do I need to sign lease?

Yes! However, we rent on a month-to-month basis unless the customer requests otherwise. The lease outlines all the legal stuff and makes sure that both parties know what is expected in an storage specific agreement. No deposits, no fees, pay your first month's rent and then it's prorated the second month, then just your monthly rent after that.

Are your units climate controlled?

As of October 2022 we are currently working to add climate controlled units at several of our locations.

When can a self-storage facility take my property?

If you are behind on your rent, we can put a lien against all of your stored property that's in your unit. Under Texas state law we can then seize your property, notify you of the sale, and sell it at auction. However, we really don't want to have to do that. If issues arise we would rather you contact us so we can work it out. Communication is key with any rental agreement so keep us in the loop if something unique is happening with your circumstances.

Do you, the storage company, have to give me notice?

Under Texas state we must provide written notice before your property can be sold for nonpayment of storage rental. The written notice can be by email if your contract says, in bold type or underlined, that written notice can be sent to your email address. You can also receive notice by letter or it may be hand delivered.

The notice will include:
-An itemized account of what you owe;
-The name, address, and telephone number of our office to reply to the notice;
-A statement that the contents of the self-storage unit have been seized under the rental contract; and
-A statement that if you don’t pay what you owe before the 15th day after you get the notice, the property can be sold at public auction.

Avoid problems by paying online, making sure your credit card account is up to date. It avoids hassles for both you and our office staff. Thanks!

Should I get insurance for my stuff?

We do recommend that you get insurance. We do our best to protect your stored things, however, damage, loss, and theft can happen. It will give you peace of mind if you have insurance, especially if you are storing valuables.

Before buying insurance for your stored belongings, find out if your stuff is already covered by your homeowners or renters insurance policy. Check with your insurance agent. It might be part of your homeowners' or renters' policy to cover ‘off-premises' personal property in a homeowner's policy. Coverage varies from insurance company to insurance company so make sure you contact your insurance provider to make sure you're covered.